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Hades

Ticket Report Info

If you must fill out a report regarding a matter then use the following information to do so. 

 

Player Reports

  1. To correctly place a player report follow the below.
  2. Click "Support" in the bar at the top
  3. Click on "New Request" on the right hand side then choose "Player Report" in the department.
  4. Fill in all info regarding the incident.
  5. Be sure to include any proof such as links to screenshots or videos regarding the situation.
  6. Keep in mind that almost all videos require at least 5 minutes showing the whole situation
  7. When reporting cases of RDM to the ticket system, the video submitted needs to show the location of the RDM (When the area your in is not obvious).
  8. This allows us to easily know if you were within a KOS area or not.
  9. Doing this is as simple as having your GPS map open (Right Ctrl+M)
  10. If we are unsure of the area we may not process the ticket
  11. Combat Logging requires at least screenshot showing at least the player being downed, Restrain'd and DC'n within the default chat log window

 

Compensation Report

  1. To correctly place a Compensation report follow the below.
  2. Click "Support" in the bar at the top
  3. Click on "New Request" on the right hand side then choose "Compensation Request" in the department.
  4. Fill in all info regarding the incident.
  5. Be sure to include any proof such as links to screenshots or videos regarding the situation.
  6. Be as detailed as you can about why you are requesting comp.

 

Bug Report

  1. To correctly place a Bug report follow the below.
  2. Click "Support" in the bar at the top
  3. Click on "New Request" on the right hand side then choose "Bug Report" in the department
  4. Fill in all info regarding the issue.
  5. Be sure to include as many details about the bug that you can.
  6. Include links to any videos or screenshots you may have regarding it as well.

 

Staff Reports

  1. If you feel a staff member is overstepping there bounds regarding rules or breaking rules then you may send the Head Admin a PM here on the website.
  2. Be sure to include all information such as Server, date, Time, Videos, ect
  3. Bear in mind they will review the situation and talk to the staff after-hand if it warrants doing so.
  4. If you send messages about a staff breaking rules and they haven't and you continue to do so then they will simply block further communications so make sure what you are accusing a staff member of doing has actually been done.

 

Ban Appeals 

  1. An appeal must be made within a week of the ban being issued.
  2. To appeal a ban click the "Support" link in the top bar
  3. Next click on "New Request" on the right side then choose "Ban Appeal" in the department.
  4. Fill in all the proper info and then click submit.
  5. The staff who issued the ban will respond to the ticket.

 

Edited by Hades
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