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Ticket Report Info


Hades
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If you must fill out a report regarding a matter then use the following information to do so. 

 

Player Reports

  1. To correctly place a player report follow the below.
  2. Click "Support" in the bar at the top
  3. Click on "New Request" on the right hand side then choose "Player Report" in the department.
  4. Fill in all info regarding the incident.
  5. Be sure to include any proof such as links to screenshots or videos regarding the situation.
  6. Keep in mind that almost all videos require at least 5 minutes showing the whole situation
  7. When reporting cases of RDM to the ticket system, the video submitted needs to show the location of the RDM (When the area your in is not obvious).
  8. This allows us to easily know if you were within a KOS area or not.
  9. Doing this is as simple as having your GPS map open (Right Ctrl+M)
  10. If we are unsure of the area we may not process the ticket
  11. Combat Logging requires at least screenshot showing at least the player being downed, Restrain'd and DC'n within the default chat log window

 

Compensation Request

  1. To correctly place a compensation request follow the below.
  2. Click "Support" in the bar at the top
  3. Click on "New Request" on the right hand side then choose "Compensation Request" in the department.
  4. Fill in all info regarding the incident.
  5. Be sure to include any proof such as links to screenshots or videos regarding the situation.
  6. Be as detailed as you can about why you are requesting comp.
  7. Staff will determine the appropriate compensation. Math is not needed on your end. 
  8. If your request contains evidence used in a player report, be sure to reference the ticket number of the player report. 

 

Bug Reports

  1. To correctly place a bug report follow the below.
  2. Click "Support" in the bar at the top
  3. Click on "New Request" on the right hand side then choose "Bug Report" in the department.
  4. Fill in all info regarding the incident.
  5. Be sure to include any proof such as links to screenshots or videos regarding the situation.
  6. Be as detailed as you can about what the bug is and how to reproduce it if possible
  7. Developers will look at each report and determine if it needs a fix.

 

Staff Reports

  1. If you feel a staff member is overstepping there bounds regarding rules or breaking rules then you may send the Head Admin a PM here on the website.
  2. Be sure to include all information such as Server, date, Time, Videos, ect
  3. Bear in mind they will review the situation and talk to the staff after-hand if it warrants doing so.
  4. If you send messages about a staff breaking rules and they haven't and you continue to do so then they will simply block further communications so make sure what you are accusing a staff member of doing has actually been done.

 

Ban Appeals 

  1. An appeal must be made within a week of the ban being issued.
  2. To appeal a ban click the "Support" link in the top bar
  3. Next click on "New Request" on the right side then choose "Ban Appeal" in the department.
  4. Fill in all the proper info and then click submit.
  5. The staff who issued the ban will respond to the ticket.
  6. Do not send messages to staff on regarding the ban until after the appeal has been looked at and replied to.
  7. If you do not agree with the staff members choice after they have left a reply you may request a more senior staff member to look at the matter.
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