Locked ticket?

[buumma 4]

HEY, so a few days ago i subitted a ticket and still no response

Do tickets normally take a few days or did i just get skipped over lol?

 

thanks

[Warfare 498]

Tickets can take as long as they need to. There is no time frame on when tickets will be answered. 

[Johnny B Lake 22]

Yeah,
I've got 3 ticket still open from the 7th and 8th.  If they're in regards to a player, I think they remain open until someone's had a chance to speak with the person.  Can't begin to imagine how many tickets they get though either, lol.

[buumma 4]

been 3 days was just kinda depressed lol, with the problem i have if it doesnt get fixed i wont be playing on this server anymore so i wanted to make sure if it was getting resolved or not

[Wheatkings 245]

Tickets get auto-assigned to staff.  Some times they take days to get to and sometimes it takes a week.  All tickets are reviewed.

 

If they've been assigned to me I've been quite busy and haven't been able to work on my tickets for the last week.  I'm hoping that this week I'll be able to start digging back into them.

[Warfare 498]

Tickets get auto-assigned to staff.  Some times they take days to get to and sometimes it takes a week.  All tickets are reviewed.

 

If they've been assigned to me I've been quite busy and haven't been able to work on my tickets for the last week.  I'm hoping that this week I'll be able to start digging back into them.

 

Papa Wheat's been busy and with his current situation it's mighty understandable. However maybe a system where if a staff has to be away for some time they can forward the current open tickets to other staff. 

[Wheatkings 245]

Papa Wheat's been busy and with his current situation it's mighty understandable. However maybe a system where if a staff has to be away for some time they can forward the current open tickets to other staff. 

 

That is possible to do... but this is the 2nd time in a week I've had time at my pc...

[Warfare 498]

That is possible to do... but this is the 2nd time in a week I've had time at my pc...

 

 

Well I mean more so something like "Hades I need to deal with some IRL stuff" then @Hades says "No problem wheat, let me just redistribute your tickets". Something where you don't need to do on your own but more so an automated system of sorts. 

 

I bet you got my oil comp ticket to. 

[buumma 4]

fair enough thanks for the replys. hope i get a response soon ^^

[buumma 4]

so.. still no respose on the ticket lol i literally check it every day loosing hope

[Det. Payne 91]

Hades is having IRL issues right now so things are really slow for admin at the moment, expect it to take a while, I've got about 8 tickets I'm waiting on

[buumma 4]

lmao still no response like a few weeks now.. waiting for something to be fixed that isnt even on my end fantastic

[Wheatkings 245]

send me a PM with the ticket ID and I'll look at it.