Locked Compensation Requests

[Outcast 601]

Welcome to the Olympus Compensation Center.

Please follow these guidelines and requirements for your compensation request to be completed

Be sure to read the Compensation Guidelines before submitting a ticket.  

 

Players can utilize our Support ticket system to request compensation for lost gear, items, vehicles, houses, war points, and money. 

NOTE: Submitting false information in your compensation requests will result in you receiving a compensation ban!

 

Below are a few valid compensation reasons:

• Arma 3 bugs (Running into a table and dieing or pulling a vehicle and your car blows)

• Vehicle despawns after server restart when you had items inside the vehicle (And you were within 150 meters of it)

• Victim of another player breaking rules (RDM , VDM , Combat Log)

• Hacker blows up the server

• Missing items from your house

• Missing vehicles from your garage 

• Your game crashes causing a loss of items / vehicles (Such as flying a heli and your game crashes) 

 

Below are a few invalid compensation reasons:

• Player error ( Flying your heli into a building because you're a bad pilot)

• Purposely ramming your vehicle into another vehicle causing an explosion 

• Being killed by another player (No rules being broken)

• Losing gear in Server events after being told before hand to store it.

• Being scammed by another player during an in game deal (Player tries to sell you a hatchback for 15k in game and he doesn't give you the vehicle after you send him the money)

 

When submitting a compensation request, be as specific as possible as to what you lost exactly. 

Lost:

1  MK 1

15  (7.62) Mags

1 Black ARCO Scope

1  Black Carrier Lite vest

1  Pilot Helmet NATO

1  Carryall Backpack

6  First Aids

12  Redgulls

5  Lock-picks

 

When requesting comp for lost items that were in houses make sure to provide the "Housing ID"

 

Make sure to provide all requested information such as:

Date & Time of the incident

Which Server the incident occurred on

Timezone

Your Steam ID

Where you want your comp to be sent (I would like my gear added back to my Server 1 Kavala House or I would like the value of the gear I lost to be added to my bank account)

Be sure to provide timestamps for videos. ( I was RDM'd at 6:38 or My Vehicle blew up at 3:28) (You can see me open my inventory at 0:48 to see everything that I had)

 

 

To correctly place a compensation request follow the steps below.

Click "Support" in the bar at the top

Click on "New Request" on the right hand side then choose "Compensation Request" in the department.

Fill in all info regarding the incident. Make sure to follow the guidelines above to ensure the fastest response time on your ticket.

Be sure to include any proof such as links to screenshots or videos regarding the situation.

Be as detailed as you can about why you are requesting comp.

The Admin team will determine the appropriate compensation.

If your request contains evidence used in a player report, be sure to reference the ticket number of the player report. 

Once your request for lost in game items has been accepted, join the Olympus Teamspeak and wait in the In Game Compensation Center channel at the top of the Teamspeak with your ticket # in your name and the Admin that approved your ticket.  Example - John #82719 (Outcast)

 

NOTE: Be patient after you submit your request and DON'T message admins to deal with your compensation request. To ensure the fastest response time of your ticket, be as descriptive as possible and provide exactly what you lost, timestamps, Date and Time and server it occurred on.