Locked Disputes

[Mako 3506]

Overview

Disputes provide a mechanism for players to formally dispute the actions of another player and potentially request compensation. By combining disputes with player reports, players are guaranteed an opportunity to respond before receiving a ban (ie, share their POV, comp, etc). Additionally, disputes provide clear and easily accessible logging for moderators reviewing a player report (ie, player interaction, compensation, etc).

Moving forward, a dispute will be required when submitting a player report to help reduce the number of petty/witch hunting/accidental bans and give reported players an opportunity to share any exonerating evidence before a ban is placed. Note that while a dispute is required, you are not required to accept compensation in exchange for not submitting a player report - such situations will be handled on a case-by-case basis. For example, a plaintiff sharing their POV showing that they were engaged by another gang member will not receive a ban, but a player with a bad history blatantly committing fail RP and sending unsolicited compensation will still be at risk of a ban.

When using teamspeak support rooms, support team members will be able to access your dispute after being provided the ID and access code in order to further assist in resolving the case, and to provide additional documentation for moderator review.

Abuse of these systems to harass/file false disputes may result in administrative action.

 

Details

• A dispute must be filed prior to submission of a player report
  • If you are unhappy with the resolution of a dispute, you can still submit a player report for administrative review.
  • A dispute can be created with anyone that’s been on the server in the last 6 hours
• Disputes can be accessed by clicking the button on the bottom right of the y menu or by entering the ;disputes command in chat.
• Support team members can access a dispute to provide their account of a support case after being provided the ID and access code.
  • Clicking the share button will display the dispute id and access code
• Disputes are categorized with varying colors dependant on their state:
  • White disputes are on-going with no resolution by either party
  • Green disputes have been closed by both parties
  • Yellow disputes have been resolved by a singular party
• When creating a dispute, the form in game will prompt you to send a header 'subject' and a description to the other player.
  • Information filled out here will be the contents of the initial dispute message and it will notify the other player that a dispute has been created.
• Players receive notifications whenever a dispute has been replied, filed, or resolved.
• Compensation can be sent to the other player’s deposit box through the dispute menu.
  • Note: This won't be available until hotfix #1