Issues like what you talk about doesn't require higher officers to spend their time to log into a server to deal with a troll. That's why there are so many times that many APD members get the response "just handle it". Back when all of us now higher ups were youngin's, Constable was a badass rank. If you were a constable, you had proven yourself, you knew what you were doing, and you weren't asking for help every time you got a situation. For a disobeying an officer charge like in your example Tekcub, third offense is jail. Know your ticket guide for things like that. Many offenses result in third offense jail. (just don't use the old ticket values).
You guys don't need your hand held. Asking questions is okay, begging for assistance when theres a strange smell in the air isn't going to provoke a response from us every time. Remember the boy who cried wolf? That happens a lot.
You're expected to know the rules and be perfecting roleplay as a constable. If you don't fit those requirements, and need extra help for basic situations, things may need to be reevaluated.