Locked Server 2 Downtime and Maintenance

[Mako 3517]

Hey everyone!

Since we are approaching the holiday season soon, where we anticipate a lot of traffic due to people being home for winter break, we wanted to start preparing early. As you all may know, we are currently in the season where we aren’t at peak player population for both servers. With that being said, we do want to take advantage of that while we can. As of 11-4, we will be temporarily locking Server 2 to the public. During this downtime we are going to be performing optimization updates and using Server 2 as an event server along side Server 3 if needed. This way when the holiday season hits, if/when we need both servers up and running we will be ready and not have to deal with problems last second. Since we anticipate quite a bit of downtime, we have created a way for players to easily move their items from S2 to S1 in the case they want to have access to all their gear. You will have until 11-4 to get everything moved over, otherwise you will have your stuff locked on S2 during the duration of the downtime. Server 1 will be accessible 24/7, and if we really need to S2 will be available to open during extreme peak hours.

 

Some FAQ’s:
Q: Is this permanent?
A: No. Server 2 is not going anywhere, it’s just going to be locked for a period of time. 

Q: Will I lose my gear?
A: No. As mentioned earlier you will have the ability to move your stuff from S2 to S1 if you want to be able to use it during our downtime. Otherwise your stuff will stay on S2. 

Q: When will S2 reopen?
A: If everything goes according to plan we anticipate to have it open by the holidays. This however is not a guarantee. 

Q: Do I lose my houses because I can’t renew them?
A: No

 

As of this hotfix you can transfer your gear in-game, sell your houses/gangshed for the full price on Server 2 and hop freely between servers without a cooldown. If there is an issue that arises in-game that is not within the realm of our development please submit a general inquiry.

[Doc 918]

For those of you curious or confused on how you can easily transfer your gear from server 2 onto server 1 just follow this steps:

• Make sure that before you transfer you:
  • Have not already transferred gear to a house (if you did you must redeem the gear first before transferring again)
  • Understand that you cannot undo a transfer once you confirm it 
  • Make sure you take screenshots of the house inventory if worst case happens during transfers 

1. Find the house ID of your server 1 house that you would like the gear to be stored within. This ID can be found at the top right of the house menu when you access the house with windows key

 

2. Once you know the house ID you will have to go access your house on server 2 and press "Transfer House Gear"

 

3. After pressing "Transfer House Gear" you'll be promoted with this menu which will ask for your house ID. Simply enter the ID of the house you'd like the gear to be moved to and then press transfer. 

 

4. Once the gear has been transferred it'll be safely stored out of reach till you can access your server 1 house. From your server 1 house you can redeem any transferred gear by pressing "Receive House Comp" and then all the gear you requested to be transferred will be placed into your house inventory. 

 

As always if you experience any difficulty with transferring gear feel free to contact any staff member.