Does rating a response to a staff ticket matter in any way?

Ex Community Director Sov · August 9, 2022

I used to rate staff tickets but I stopped after a while because I got the impression it means nothing.

Does that have any effect or is it recorded in any way to actually matter?

I usually just use it to say 'thank you' or some shit.

Rafa · August 9, 2022

It’s recorded, however, we don’t really regularly review them or use them as a metric towards anything. I’d venture a guess that most of these reviews are on pretty mundane things anyways like responses to R&R/APD applications. It’s also fair to say it’s not a reliable metric for how well a staff member is performing because a disproportionate amount would just be one star ratings from denied ban appeals, player reports, etc.

I will say though, a good few of them contain questions to follow up with whatever request was submitted, so if you or anyone else fall into that category, you’d be 100% more likely to have it answered or receive help by PM’ing the staff member who dealt with the request.

Millennium · August 9, 2022

They don't get used for shit, but when I read them on occasions I get a kick out of them. Some times we get called the hard r, sometimes we get called other shit. Sometimes we even get compliments!

Majority of ratings are either a 5 star or a 1 star, hardly ever an in-between. You deny a ban appeal, 1 star. You deny a play report, 1 star. You accept a player report, 5 stars. You accept a ban appeal, depends on how it got lifted. etc., etc.

IF it was actually used for a metric it would be skewed as fuck.

example: @ real estate tycoon