Often times, many staff members don't want to talk in TeamSpeak because they can get a clear idea of the situation from the ticket and dispute alone. If you VDM an airdrop vehicle and tell the kid to kick rocks and suck your nuts in the dispute and then you make a ban app saying how sorry you are and asking to be heard out in TeamSpeak, most of staff wont give you the time of day. On the contrary, many times people break rules and somehow (beyond me) smooth talk an admin to lift the ban even after it was a clear, textbook rule break with nothing but toxic responses on a dispute. This leaves the player that created the report with a sense that we don't care about rule breaks and enables more people to break rules because "i can just go in TS and get it lifted". Enabling behavior like that is bad for the server. Best thing to do is don't break rules!
this^. If we enable you to talk in TS instead of denying your ticket, the banned player gets even more mad because after 30 mins of trying every trick in the book (mental health gf broke up with you dog died cat died uncle died and you lost internet drug addict etc etc) to try and get unbanned. Then they pull the "oh well ill comp him now" well of course anyone who is banned will comp NOW to play once you get banned its too far past the comp stage. After all that, if i tell the guy im not reducing or lifting, he gets pissed that he waited and told me his story. Usually ends with "shit server shit staff goodbye" and a disconnect from TS. Its a lose lose