something ive always disliked about american servers is the report system, you can just report someone with little context of the full picture (e.g. i run someone over and kill them so out of anger they run me over and i report them and they get banned). Its a system which is unfair and human emotion and error is taken out of the picture. I think allowing people to see what they get reported in by adding them to the support ticket would be a good idea as it allows the person to resolve and deal with the issue at hand.