Personally I have my opinions on this system.
On one hand, they literally make it impossible and give 0 incentive to report a player and they are making it impossible.
On the other, it gives someone the chance to get a resolution before even escalating to staff (but let’s be real who actually has had a successful dispute yet)
I just think it needs revamping and this should NOT be a requirement to submit a player report. At all. It simply is staff not wanting to do their job. Just cause a dispute wasn’t opened, doesn’t mean the rules suddenly changed? So why can’t the report be processed, who knows?