I think that Support Team should be able to share their opinions, but clarify that they are only OPINIONS. Support Team are not staff members, and obviously don't have the final say on altercations or evidence videos. I think being unable to share your opinion turns the support team role into a bot role. Why not just read a rule book if that's all the support team can do? Let them give opinions, but require the disclaimer: "Although my opinion really doesn't mean anything, and won't change the outcome of this evidence/proof/situation, I think that blah blah blah"