Imma just break this down.
1. If members of the support team are breaking rules submit a ticket.
2. APD don't enforce server rules, the only thing close is sending people to jail who blatantly break rules.
3. "the rule is not written, it's an unspoken rule" Every situation can't possibly be covered by the rules which is why we have "Not all rules can be listed so use common sense when playing." At the very top of the rules.
4. Live bans have always been a thing, if one of us is in game and either we see a rule break or someone messages staff saying X is breaking a rule and we go witness it why is banning then and there a bad thing?
5. What is the issue with being told to submit a ticket? We can't give out comp based on peoples word because people would take advantage. Could you imagine a system where someone came and said Exner21 just RDMed and we banned you being viable at all? We also don't give a time frame for when a ticket will be looked at.
6. Are you seriously saying a ticket that hasn't been looked at for 5 days causes people to leave the server?
Also to the dudebanger below you who complained about getting blown up by admins spawning in jets I think you are confusing jets with hackers cause none of our jets or armed choppers deal damage to players unless specifically placed into an event.
TLDR Tickets take as long as they take if you can't handle tickets not being instantly resolved maybe don't check their status ^_^