NickJames 0 Posted October 25, 2019 Report Share Posted October 25, 2019 Most of the people I ask just say, "A while," so I was curious as to whether or not I can count on my comp request going through any time soon. Is there any way to expedite it? It's fairly straight-forward, and I have comprehensive video evidence included. Quote Link to comment
Creepy 1305 Posted October 25, 2019 Report Share Posted October 25, 2019 @Hylos expedite this man's request. He has comprehensive video evidence included. 1 1 Quote Link to comment
TheLowborn 34 Posted October 25, 2019 Report Share Posted October 25, 2019 Approve my boy Penny too, while you are expediting requests. Quote Link to comment
CIA JOSH 2895 Posted October 25, 2019 Report Share Posted October 25, 2019 Admin KGB JOSH is on the case 3 Quote Link to comment
Sagebrush 47 Posted October 26, 2019 Report Share Posted October 26, 2019 Around this time about a day, olympus has gotten alot better with these tickets since ive joined. Quote Link to comment
Richard 595 Posted October 26, 2019 Report Share Posted October 26, 2019 About 6-8 weeks. 1 1 Quote Link to comment
G_HFlacon 3 Posted October 26, 2019 Report Share Posted October 26, 2019 9 minutes ago, Richard said: About 6-8 weeks. yeah they have get a good laugh at you then once they feel sorry for you then they give it back to you..... oh wait they never do i have been waiting on a comp request since last month Quote Link to comment
Peco Teco 11 Posted October 26, 2019 Report Share Posted October 26, 2019 @Hylos aint never doin tickets dog but i leove him just tell his ass to get on it 1 Quote Link to comment
Noahhh! 3606 Posted October 26, 2019 Report Share Posted October 26, 2019 Having a pocket admin really helps. Quote Link to comment
MAV 1666 Posted October 26, 2019 Report Share Posted October 26, 2019 So comprehensive video evidence can mean a lot of things. How to get comps answered quickly: 1. Does it involve a player breaking a rule? If yes, enter a player report first, if it's accepted, submit the comp and reference player report tkt #. 2. Evidence is great, lots of evidence is better... But lots of evidence with no context or timestamps is the worst. If your going to post long video or multiple clips and expect an admin to take the time to review it, you should at least take the time to paint the picture and provide time stamps (same goes for player reports. At the end of the day my ~10 months of being a staff member ~6 as admin, the easy tkts are answered first and the more difficult or comprehensive tkts linger. Reason being, to be blunt, most do minimums and the tkt grinders look for easy tkts and move on. Reason for this is staff is ultimately judged on 2 metrics, first is ticket volume and second is in game activity (which isn't even important) mainly because Sr. Staff isn't active. So when the primary metric is closing out tickets and not quality of service or time spent doing administrative duties, people will opt for quantity over quality, which is why tough tickets without proper timestamps and context will back burnered until someone grinds the tough ones which could be weeks (used to be me and Hadi) Quote Link to comment
your name 51 Posted October 26, 2019 Report Share Posted October 26, 2019 Hylos did mine in like a week 1 Quote Link to comment
Toasty 1564 Posted October 26, 2019 Report Share Posted October 26, 2019 1 hour ago, MAV said: So comprehensive video evidence can mean a lot of things. How to get comps answered quickly: 1. Does it involve a player breaking a rule? If yes, enter a player report first, if it's accepted, submit the comp and reference player report tkt #. 2. Evidence is great, lots of evidence is better... But lots of evidence with no context or timestamps is the worst. If your going to post long video or multiple clips and expect an admin to take the time to review it, you should at least take the time to paint the picture and provide time stamps (same goes for player reports. At the end of the day my ~10 months of being a staff member ~6 as admin, the easy tkts are answered first and the more difficult or comprehensive tkts linger. Reason being, to be blunt, most do minimums and the tkt grinders look for easy tkts and move on. Reason for this is staff is ultimately judged on 2 metrics, first is ticket volume and second is in game activity (which isn't even important) mainly because Sr. Staff isn't active. So when the primary metric is closing out tickets and not quality of service or time spent doing administrative duties, people will opt for quantity over quality, which is why tough tickets without proper timestamps and context will back burnered until someone grinds the tough ones which could be weeks (used to be me and Hadi) You used too many words Quote Link to comment
Drippp 1820 Posted October 26, 2019 Report Share Posted October 26, 2019 (edited) Depends how useless the staff member is. If you were banned by @ChrisGG, good luck cause that guy is dumb as a box of rocks. just realized this was for comp requests... statement still stands tho Edited October 26, 2019 by Drippp 1 Quote Link to comment
maxg 1270 Posted October 26, 2019 Report Share Posted October 26, 2019 16 hours ago, Richard said: About 6-8 weeks. Quote Link to comment
Puckles 25 Posted October 28, 2019 Report Share Posted October 28, 2019 On 10/25/2019 at 9:18 PM, Noahhh! said: Having a pocket admin really helps. It really does *cough* @Hylos 1 Quote Link to comment
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