It’s recorded, however, we don’t really regularly review them or use them as a metric towards anything. I’d venture a guess that most of these reviews are on pretty mundane things anyways like responses to R&R/APD applications. It’s also fair to say it’s not a reliable metric for how well a staff member is performing because a disproportionate amount would just be one star ratings from denied ban appeals, player reports, etc.
I will say though, a good few of them contain questions to follow up with whatever request was submitted, so if you or anyone else fall into that category, you’d be 100% more likely to have it answered or receive help by PM’ing the staff member who dealt with the request.