I mean, that is literally the reason for tickets. You make your report, staff looks at it and then responds with whatever is necessary, then you respond and the situation gets resolved. I don't think you guys realise. This. Is. A. Game. People are on here to have fun, staff included. Don't expect them to be sat there waiting for tickets, they will also be playing Cop, Medic and Civ just like everyone else. They want to have fun and relax, tickets aren't relaxing. They take time and energy to make sure that the report is legit, the rule was broken and there isnt any funny business with the evidence, just to then still have people bitching and moaning that staff are shit because there is a bit of a wait time for their report. What difference does it make? If a rule was broken the kid's gonna get banned. It doesn't have to be instant.
When it comes to the whole not wanting to talk to people face to face scenario. Sure some people are going to talk to the staff in a sensible manor, however the majority of people are just going to start screaming and shouting at the staff member because they're too dense or don't care enough to realise that they are in the wrong and need to take the punishment. I have been in multiple situations where I've banned people and tried to talk to them instead. It just doesn't work in most cases.